Civic Entrepreneur · Organizer · Customer Service Professional

Daniel P. Devine
Investing in
Democracy.

Long Island–based civic entrepreneur, grassroots organizer, and customer service professional. Founder of American Civic Power, creator of CivicSphere, and author of CIVESTOR: Investing in Democracy — building the infrastructure of civic participation, one platform at a time. The X stands for Excellence, Experience, and Exceptionalism.

20+
Years Experience
100+
Volunteers Led
2
Civic Platforms Built
1
Book in Progress

Civic Purpose.
Professional Excellence.

I am a civic entrepreneur, grassroots organizer, and digital content creator dedicated to promoting democratic participation and good governance. In April 2026, I was elected Election District Leader for the Suffolk County Democratic Committee and completed Arena Academy: Campaign Catalyst — a rigorous training program for progressive campaign professionals.

I am the founder of American Civic Power (americancivicpower.com), a nonprofit civic engagement organization, and the creator of CivicSphere (mycivicsphere.com) — an AI-assisted civic technology platform built on my 12 Points of Good Governance framework. I am also the author of CIVESTOR: Investing in Democracy, a civic education book introducing a new framework and vocabulary for citizen participation in democratic life.

My professional background spans over two decades in high-volume customer service across healthcare, banking, technology, and energy — developing the communication, compliance, and systems skills that make me an effective organizer, advocate, and civic leader.

What Does the X Stand For?

X Excellence — the standard I hold in every interaction
X Experience — 20+ years across service, organizing, and civic tech
X Exceptionalism — a commitment to going beyond the expected
Civic Leadership
Campaign Strategy Civic Organizing Volunteer Management Electoral Politics Nonprofit Development
Customer Service
Inbound Call Handling Issue Resolution Active Listening First-Call Resolution Customer Retention
Systems & Tools
CRM Platforms NGP VAN Genesys AI Netlify VS Code
Digital & Content
Web Development Content Creation Civic Tech Newsletter Editing HIPAA / Banking Compliance

Professional History

A track record of exceeding performance metrics, building civic infrastructure, and delivering results across diverse industries.

Election District Leader
Apr 2026 – Present
Suffolk County Democratic Committee · Town of Huntington, NY
  • Elected to represent constituents within the Town of Huntington as an official of the Suffolk County Democratic Committee.
  • Serves as a grassroots point of contact connecting neighbors to the Democratic Party and the electoral process.
Founder & Executive Director
2023 – Present
American Civic Power / CivicSphere · Huntington Station, NY
  • Founded American Civic Power (americancivicpower.com), a nonprofit civic engagement organization, and built CivicSphere (mycivicsphere.com), an AI-assisted civic technology platform.
  • Developed the 12 Points of Good Governance framework and the CIVESTOR™ civic vocabulary — a new language for citizen participation in democracy.
  • Launched both platforms from scratch using HTML, CSS, JavaScript, and Netlify; integrated Congress.gov API and AI-powered bill summaries.
  • Currently authoring CIVESTOR: Investing in Democracy, a civic education book built around the concept of the civic investor.
Call Center Representative
Jan 2026 – Feb 2026
PSEG Long Island · Melville, NY
  • Handled high-volume inbound calls on outages, billing, and service interruptions; exceeded AHT, FCR, QA, and CSAT metrics.
  • Created job tickets to restore electric service and escalated critical issues to appropriate teams using sound judgment.
  • Educated customers on energy efficiency programs; adhered to safety, security, and regulatory standards.
Call Center Representative
Feb 2025 – May 2025
Apple Bank · Garden City, NY
  • Delivered high-volume customer service on account inquiries; escalated complex issues to digital banking and fraud teams.
  • Educated customers on products and services; guided users through online/mobile banking platforms.
  • Maintained compliance with federal banking regulations and data privacy policies; documented all interactions in CRM.
Customer Engagement Associate
Jul 2023 – Nov 2024
Cardworks Servicing · Woodbury, NY
  • Served 70+ cardholders daily via Genesys AI; recognized by management for exceptional service and customer satisfaction.
  • Resolved billing disputes, routed fraud cases, and maintained accurate account documentation per federal regulations.
Customer Service Representative — Patient Access
Jul 2016 – Mar 2022
Northwell Health · Melville, NY
  • First point of contact for 50+ daily patients navigating neurology and neurosurgery services across 6 busy practices.
  • Coordinated 60+ specialist referrals; validated demographics, insurance, and medication requests in full HIPAA compliance.
Field Organizer
Sep 2022 – Nov 2022
New York State Democratic Committee · New York, NY
  • Led 100+ volunteers in canvassing and voter registration drives; managed 100+ daily outreach contacts via NGP VAN.
Democratic Candidate, Nassau County Legislature
2015
Nassau County Democratic Committee · 17th District, NY
  • Nominated by the Nassau County Democratic Committee to run for county legislature, representing 128,000 residents.

Civic Tech & Digital Projects

Building platforms, frameworks, and publications that connect people to the information and tools they need to participate in democracy.

Civic Technology
CivicSphere
mycivicsphere.com

A full-stack civic technology platform featuring live Congress.gov API integration, AI-powered bill summaries, constituent voting tools, and a representative vote comparison feature. Built and deployed on Netlify under American Civic Power.

Nonprofit Organization
American Civic Power
americancivicpower.com

Civic advocacy nonprofit founded to empower constituents through education, organizing, and technology. Home of the CivicSphere platform, the CIVESTOR™ civic vocabulary framework, and the 12 Points of Good Governance.

Book · In Progress
CIVESTOR: Investing in Democracy
americancivicpower.com

A civic education book introducing a new framework and vocabulary for democratic participation — centered on the concept of the civic investor. Built around the coined terms CIVESTOR™, CIVEST™, and CIVESTMENT™, and the 12 Points of Good Governance framework.

Training · Completed April 2026
Arena Academy: Campaign Catalyst
arena.fyi

Completed Arena Academy's Campaign Catalyst training — a rigorous program designed to build the next generation of progressive campaign professionals. Contributed a comprehensive Master Session Notes resource to Arena Academy upon completion.

Let's Connect

Available for electoral campaigns, civic technology collaborations, nonprofit work, customer service roles, and digital communications opportunities.